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Ecclesiastical's Nicholas Hartley on the broker-client relationship

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In an ever-changing insurance landscape, brokers play an important role in identifying risks. For brokers, ensuring they ask their customers' the right questions will help them understand what risks they face and offer better support.

In 2018, Toys R Us went into administration and closed its doors after 60 years. But why did this former stalwart of the retail park fail? It’s true it had competition from online giants including

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Curious case of Aon’s co-CEOs as Page and Kielty exit

Content Director’s View: The appointment of co-CEOs at Aon following Jane Kielty and Julie Page stepping down reignited a familiar debate – is joint leadership ever a good idea? Jonathan Swift examines whether the sceptical reaction was justified.

Q&A: Massimo Cavadini and Pardeep Bassi, WTW

Massimo Cavadini, head of product, pricing, claims and underwriting for Continental Europe at WTW, and Pardeep Bassi, global proposition leader for data science, insurance consulting and technology at WTW, delve into the 2025 European Insurance & Occupational Pensions Authority’s Generative AI Market Survey and whether a rewrite of the rules of insurance analytics is required.

Fair value rules still fail brokers and consumers alike

Four-and-a-half years after the Financial Conduct Authority’s fair value rules arrived, Branko Bjelobaba, principal of compliance consultancy Branko Ltd, argues inconsistent data and vague metrics still make it difficult for brokers and consumers to compare insurance products properly.

Climate change puts brokers centre stage

With floods, heatwaves and subsidence rewriting the rules of risk, Caroline Elliott-Grey, senior product manager for UK and Ireland at LexisNexis Risk Solutions, argues brokers who harness property-level insights can build trust, protect clients and prove their value in a volatile market.

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