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Roundtable: How to offer a niche insurance user experience

EXL roundtable
Pictured, l-r: Robin Stagg, head of customer propositions, Das; Ross Halifax, head of affinity, Markerstudy; Justine Dignam, marketing and business development head, Markel; Neeraj Prasad, vice-president, head of UK P&C insurance, EXL; Nigel Edwards, senior vice-president and head of Europe, EXL; Darrell Sansom, chief customer and innovation officer, Axa; John Davison, chief information officer, First Central Group; Jonathan Mansley, head of digital strategy, LV GI; Richard Pash, marketing director, Zurich; Wayne Reed, vice-president, insurance Europe, EXL; Andy James, group chief commercial officer, First Central Group; Mohit Manchanda, head of consulting and F&A, UK and Europe, EXL; Fauzzia Culkin, vice-president, marketing UK and Europe, EXL; and Tom Gill, IT director, Willis Towers Watson Networks

Can a niche insurance user experience be scaled to drive revenue growth? Post, in association with EXL, gathered together a number of insurance industry experts to explain how

As digital tools become more available, the insurance industry wants to use these to offer a compelling customer experience. Personalisation has transcended into ‘hyper-personalisation’. Swollen with

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