Covea's Simon Cooter on investing in tech for customers, not for profit
There has never been a better time for brokers and insurers to collaborate and innovate but new technology needs to focus on enhancing customer experience, explains Simon Cooter, commercial lines and high-net-worth director at Covéa Insurance.
Looking forward, as I always do, to the British Insurance Brokers’ Association conference, got me thinking about this year’s theme: ‘Innovate, Evolve and Thrive’.
On one hand, I would argue that the
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