RSA's James Gearey on finding the right balance
After a 10-year break from general insurance, James Gearey, managing director of commercial risk solutions at RSA, finds the industry has moved on a lot but still needs to work on responsiveness and communications with customers.
One of the nicer surprises about returning to the general insurance market after a decade away is how little has changed - at least on the surface. Within days of joining RSA earlier this year, I
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