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BIA 2016: General insurer, personal lines insurer, commercial lines insurer

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Commercial Insurer of the Year; Personal Lines Insurer of the Year; General Insurer of the Year

Customer focus: claim tracking and quick payment

Axa was hailed as Commercial Insurer of the Year for an entry that proved better financial results could be achieved by focusing on customer needs and

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

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