BIA 2016: Communication – customer care, brand management and CSR
Customer Care; Brand Management; Business Sustainability/Corporate Social Responsibility Initiative of the Year
Flooded brokers assisted Desmond victims
The winter floods at the end of 2015 saw many insurance companies face a significant uplift in claims, sometimes as high as a 1000% year-on-year, and the
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Claims
Enter Best Insurance Employer 2026 today
If you work for one of the greatest employers in the insurance industry and want to shout about it, make sure you complete Insurance Post’s Best Insurance Employer survey today.
Insurers argue furlough deductions permitted by policy wordings
Insurers finished their submissions to the Supreme Court on the issue of whether or not furlough payments are deductible from Covid-era business interruption claims payouts this morning (12 February), hitting back at arguments advanced yesterday by policyholders.
Supreme Court hears arguments on Covid claim furlough deductions
The Supreme Court heard arguments from both policyholders and insurers yesterday (11 February) as to whether furlough payments are deductible from Covid-era business interruption claims payouts.
Why alignment with suppliers is key to good customer outcomes
View from the Top: Jeremy Trott, claims director at Ecclesiastical, says insurers must ensure they have an ‘alignment of ethos’ with their suppliers to ensure good outcomes for customers.
UK motor insurance once again hits record claims payouts
The Association of British Insurers has today (11 Feb) revealed UK insurers have once again hit record payments for motor claims.
Regulatory ripple effect of the Which? insurance complaint
The Financial Conduct Authority’s response to Which?’s super-complaint about home and travel insurance, and the regulatory ripple effects now facing the industry, are the focus of the latest episode of the Insurance Post Podcast.
Whiplash reform has failed injured people
Trade Voice: Mike Benner, CEO of the Association of Personal Injury Lawyers, warns that further personal injury reform would only exacerbate the unfairness claimants face.
Big Interview: Chris Hall, QuestGates
After more than half a century working his way up from trainee at Commercial Union to CEO of one of the UK’s largest independent loss adjusting groups, Chris Hall’s wife wanted him to consider retiring.