Claims handlers soft targets for scammers seeking data
Insurers forced to issue warnings to staff when they socialise after work
It’s no secret that people in the industry like to have a drink or two after work or during a business lunch. And when they drink, they talk. But when Post approached a group having a liquid lunch in
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Anthony Hughes, chair and CEO of the Credit Hire Organisation argues the case against credit hire being the major factor in driving up claims costs.
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Consumer trust and claims satisfaction rates on the rise
Both trust and claims satisfaction rates among insurance customers are on the rise, according to new data from Fairer Finance.
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While both fraudsters and the insurance industry are utilising technology and AI to commit and fight fraud, there are barriers to overcome and changes to be made if we want to swing the pendulum in the industry's favour.
How tech and mobile repair can help with increased complexity
Rob Hawes, CEO of Rapid Repair Network, makes a case for mobile repair networks and the potential benefits it can have for alleviating claims pressures.
Big Interview: Matt Cox, Allianz UK
After Allianz UK merged the claims operations of commercial and personal lines, Scott McGee speaks to Matt Cox, the man in charge of the integration and the joint claims team moving forward.
Repair times stabilising but new manufacturers could pose new issues
While it appears the market has mostly overcome the supply chain issues of recent history, getting vehicles back on the road quickly is still a challenge, with new manufacturers causing a new issue.