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Mutual insurers welcome potential funding and M&A boost from new Bill

The Houses of Parliament

Bill could mean mutuals get level playing field with shareholder-based insurers

Mutual insurers could compete on a level playing field with shareholder‑based insurers and have access to funds for increased merger and acquisition activity if a Private Member’s Bill currently

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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