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Editor's comment: What would Rob's mum want?

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In 2004, my first year working for Post, the Boscastle Floods occurred and saw the two villages of Boscastle and Crackington Haven in Cornwall suffer extensive damage after flash floods caused by the huge amount of rain that fell over a small period.

As a junior reporter I had the dubious task of ‘door knocking’ those affected to see how the industry had responded and what the situation on the ground was.

As early as this I heard complaints from

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Tesco Law and the insurer legal services revolution that never was

Content Director's View: More than a decade ago many insurers could not wait to seize the opportunities afforded by a change in the law that allowed them to set up their own legal services arms. Jonathan Swift reflects on what happened next - and the prospect of a one-stop-shop claims provider in the future.

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