BIA Countdown: 20 years of claims
As part of Post’s countdown to the 20th anniversary of the British Insurance Awards in July, we spoke to claims experts at firms that have experienced wins over the years, asking them how the industry has changed since the first BIAs in 1994.
How has claims management changed over the past 20 years?
Ian Sutcliffe, head of business development, GAB Robins: A significant change has been how claims services are purchased. Historically, claims
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