Asia-Pacific legal review
The legal profession and the insurance sector depend on each other throughout the world and as Chambers Asia-Pacific 2012 launches its editor Shi-Ning Koay provides an overview of the legal insurance specialists and the markets in this region.
Hong Kong overiew
The financial crisis of 2008 has brought a continued focus on and tightening of regulations in the financial services sector. In Hong Kong, plans for the establishment of an
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More on Claims
FOS believes it is still 'too soon' to judge Consumer Duty impact
It is too early to determine whether the Consumer Duty has reduced complaints about home and travel insurance, the Financial Ombudsman Service has told peers.
Insurers must govern AI as aggressively as they adopt it
Hakob Astabatsyan, co-founder and CEO of Synthflow AI, explains how addressing artificial intelligence-driven fraud requires a tailored response that combines technology, process and culture.
FCA looking to address issues on claims definitions
Andrew Ruddle, the Financial Conduct Authority’s interim head of the department for insurance market analysis and policy, has said the regulator is looking at addressing issues about different claims definitions within insurance.
KPMG urges caution as AI reshapes insurance claims
Artificial intelligence can transform claims handling, but Matthew Smith, insurance strategy and transformation lead at KPMG UK, says insurers must balance technical innovation with human judgement, governance and ethical oversight.
Why Britain’s e-scooter limbo is costing lives and money
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, argues that six years of regulatory dithering over e-scooters has left injured people paying the price, and that further delay is becoming untenable.
Allianz’s Holmes on why trust in insurance must be earned
View from the Top: Colm Holmes, CEO of Allianz UK, argues closing the gap between how the industry performs and how it’s perceived requires a deliberate effort to earn customer trust.
Why listed properties are increasingly underinsured
Standard rebuild assumptions often fail to reflect the true cost of reinstating historic buildings, warns Michaela Tweedley, director at Brawdia, leaving many heritage assets significantly underinsured.
Automatic claim payouts key to embedded insurance growth
Demand for embedded insurance is outpacing its availability, as three-quarters of almost 1,400 consumers polled revealed they would buy more protection if claims were paid automatically.