Penny Black's Insurance Week - 27 June 2013

penny-black

Penny loves to moan and complain, so she was thrilled this week to hear of one complaint a telematics firm received from an elderly customer who was unable to install their new black box.

“What is going wrong?” asked the company. Down the phone line, an angry voice replied that, no matter where the box was stuck to the windshield, it wouldn’t stay in place – because “the wipers keep knocking it off”.

Meanwhile, the last time Penny visited the dentist it cost her a small fortune, but it seems medical professionals elsewhere in Europe are not raking it in to the same extent as their UK contemporaries.

Rather than charging an arm and a leg, one German dentist was forced to do away with a finger in order to make ends meet. The hard-up tooth doctor has been jailed after being found guilty of falsely accusing robbers of chopping off his digit.

He would have stood to gain €600 000 (£512 000) if his insurer deemed him unable to work and a further €250 000 if he could prove he had been the victim of a violent robbery. “In the industry we hear that doctors and dentists are losing a finger far more frequently than other people,” said a German Insurance Association spokeswoman.    

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The number of deals insurers have been making with Google Cloud to finally deliver that seamless, personalised insurance experience that customers used to shopping via Amazon and streaming films via Netflix is ramping up.