Claims Update: Voice loss - Straining to be heard
Epidemiological research on voice disorders produces interesting results for call centre training. In a 2011 article in Post, Beachcroft highlighted the growing hazard posed by occupational voice loss among call centre workers.
One year on, a new study commissioned by the Institution of Occupational Safety and Health, published on World Voice Day in April, found that many call centre agents reported suffering voice problems
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