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Rival insurers remain committed to in-house adjusters despite Aviva move

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UK insurers have affirmed their commitment to in-house loss adjusters, following the news that Aviva has transferred 80 of its claims staff to a G4S subsidiary.

On 19 January, Post exclusively revealed that 80 of Aviva’s field-based investigators had moved to the Cotswold Group as part of a shake-up of its motor and bodily injury claims division (www

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MGAA’s Keating on missed opportunities

Trade Voice: Michael Keating, CEO of the Managing General Agents’ Association, argues claims must shift from operational afterthought to strategic priority as regulation tightens, data gaps persist, and trust in delegated authority models is tested.

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