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In the front row

Peter Whitehead discusses why the application of a front-loaded claims investigation process in most cases could result in settlement in less than 12 months of instruction by the insurer.

Outside of fixed fee work, claimant solicitors have perfected their approach of extracting every last drop of costs from insurers' bottom line. Yet only in catastrophic injury cases - where the

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Diary of an Insurer: Zurich Engineering’s Naomi Godwin

Mother of two children and Labradors Naomi Godwin, engineering relationship executive at Zurich Engineering, has a six-hour round trip to Maidstone to visit a panel broker, checks surveyor capacity and considers the operational impact for clients.

Diary of an Insurer: Belfor’s Dominic Toomey

Dominic Toomey, technical manager within the major and complex loss team at Belfor UK, balances complex site inspections, hands-on technical demonstrations and internal system workshops with the ongoing development of people and processes.

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