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Darling: insurance industry facing increasingly "challenging" global market

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Chancellor speaks at launch of delayed Insurance Industry Working Group report.

The Insurance Industry Working Group today finally published its report into the medium and long-term challenges facing the insurance industry.

It was initially due to be published last week but was

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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