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An increase in influence

Neil McLaughlin has taken over the presidency of the Forum of Insurance Lawyers at an incredibly busy time for the industry. He talks to Lynn Rouse about his objectives and priorities over the next 12 months

With shrinking insurer panels, imminent shake-up of the legal services market, and other governmental reforms, Neil McLaughlin did not have to procrastinate too long in devising his list of priorities

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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