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Pain relief

A positive shift towards greater convergence has developed between rehabilitation providers and insurers, writes Michael McKenna, but the next step is standards and regulation to raise rehab to the level of other phases in the claims process

Rehabilitation is still in its infancy as a service to the UK insurance market. However, the huge potential for growth is widely recognised and this is creating competition between existing providers

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Q&A: Greg Cole, And-E

Greg Cole, UK claims director at Aioi Nissay Dowa Insurance Europe, lifts the lid on the claims expansion that will see the business increase its UK claims headcount by 30% by the end of 2026.

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