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Bridging troubled WATERS.

A number of recent events have made waves in the usually rock-steady P&I market. Eric Alexander looks at what bosses are doing to steer clubs on a safe path for the future.

The tranquillity of the P&I market has been disturbed recently by
several events. A major sector of the market is negotiating with the
European Commission to justify continuation of its current

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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