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CILA - Ahead of the claims game

With Financial Services Authority regulation uppermost in the thoughts of those in the insurance industry, Michael Burnett, president of the Chartered Institute of Loss Adjusters, explains how CILA has sought to address the issues this throws up

Since taking over as president of the Chartered Institute of Loss Adjusters in April last year, regulation and the forthcoming Financial Services Authority compliance requirements have been the

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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