Setting the standards

The Subsidence Forum was launched 18 months ago, to ensure professional and technical competence and to improve communication with customers. Lynn Rouse talks to chairman John Parvin about its progress to date

Subsidence is arguably the most complex peril damage that insurers have to remediate on domestic properties. Not only does it require a string of specialists, from loss adjusters to structural

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Toilet fraudster’s claim hits the fan

A claimant, who attempted to claim for £200,000 after slipping in a restaurant toilet, is now facing the prospect of having to repay at least £40,000 in legal fees after being found to be fundamentally dishonest.

Is the home insurance market set for a reckoning?

Editor’s View: Emma Ann Hughes warns home insurers to brace themselves to be the next target of policyholders’ wrath as moaning motorists are replaced by angry-looking property owners on national newspapers’ personal finance pages.

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