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The way forward

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Not so long ago, the credit-hire industry was regarded as an enemy by insurers. Martin Ward explains how, through set protocols and increased collaboration, attitudes have changed and the end-customer is reaping the benefits

The credit-hire industry has come a long way from its legal battles with the insurance industry of the late 1990s, and has firmly established its place in the market. As a result, insurance companies

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Q&A: Preferred’s Lee Sadowski

Having departed Crawford & Company in 2023, Lee Sadowski joined insurance property claims specialist Preferred – a company he had previously tried to buy – as chief strategy officer. Almost two years on he reflects on diversification and achieving zero complaints with a strategic client.

Climate change puts brokers centre stage

With floods, heatwaves and subsidence rewriting the rules of risk, Caroline Elliott-Grey, senior product manager for UK and Ireland at LexisNexis Risk Solutions, argues brokers who harness property-level insights can build trust, protect clients and prove their value in a volatile market.

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