News
Ding-dong merrily on call
Churchill has joined the ranks of insurers that have gone 24/7, which means for some staff, 25 December will be just another working day. The company's head of operations and customer services Charles Breslin talks to Jonathan Swift about the…
Tuning in to 24/7
An open-all-hours attitude is becoming indispensable in British business. Lynn Rouse looks at the challenges insurance companies have faced so far as they switch on to the 24/7 wavelength.
RSA halves claims departments
Royal & Sun Alliance is set to restructure its claims operations resulting in the closure of half i...
Independence is a misnomer
Insurer-owned assistance companies are not compromised when it comes to working for other insurers, argues Dean Harvey.
AIG Europe launches Fleet Protector
AIG Europe this week launched Fleet Protector, a new commercial motor product for UK-based companie...
A hard day's night
David Fanning looks at the pros and cons of outsourcing out of hours call centre services - and the challenges for both outsource providers and their insurer clients.
Collins Solicitors vows to obtain justice for DVT victims
Collins Solicitors has vowed to obtain justice for victims of deep vein thrombosis, despite Mr Just...
Hiscox agrees quota share with Berkshire
Warren Buffett has further increased his stake in the Lloyd's market. The US financier's Berkshire Ha...
Scor completes capital raising
France's largest reinsurer, Scor, has completed the capital raising it launched on 20 November. Sco...
Brit backs new underwriting agency
UK (re)insurer Brit has granted a binding authority to a new agency, Augsburg Re, enabling it to writ...
10 years ago
Ten years ago, Direct Line and Churchill were being primed to make major inroads into the motor sec...
Insurers pass up £25m cost-saving recovery idea
I wrote to Post Magazine some time ago (Insurers fail to respond on cost savings, PM, 13 June, p14)...
FSA must not penalise charity
Regulating insurance strives to alleviate risk for the consumer, but David Hoyle wonders if is it a catch-22 situation, as the FSA's plans could actually reduce rather than increase access to affordable insurance for some sections of society.
Holmans launches online binding system
Lloyd's broker Holmans has launched a web-based binding authority administration system for underwr...
Lloyd's faces Volvo claim as vehicle carrier sinks
The UK Protection & Indemnity Club could face a payout of £65m as insurer of the Bahamas-registered...
A year of adjustment
Following a year that was anything but uneventful, 2002 has seen a period of adjustment across the board. Maggie Litster reflects on how the industry strived to regain its stability.
Netcall wins contracts
Telephony supplier Netcall has won contracts with the Co-op Bank and Royal & Sun Alliance to provid...
Expanding RBR is latest buy on Folgate shopping spree
The Acquisitive Folgate Partnership is understood to have completed the purchase of the broking bus...
Marlborough Stirling announces revenue to be no higher next year
IFA software provider Marlborough Stirling has announced that revenue in 2003 will be no higher tha...
Compensation claims cost £10bn a year
The Institute of Actuaries believes compensation claims cost UK plc £10bn a year, which is over 1% ...
DWP's review findings to get spring airing
The results of the Department of Work and Pensions employers' liability review, mentioned by the Ch...
Lloyd's new franchise director unveiled
At long last, Lloyd's has unveiled the identity of its new franchise performance director: Rolf Tol...
Appointment at The St Paul at Lloyd's
Martin Hudson, head of St Paul International in the UK, has also been appointed as chief executive ...
Brokers back OFT initiative
Brokers and small business leaders this week added their support to the Office of Fair Trading's de...