Ding-dong merrily on call
Churchill has joined the ranks of insurers that have gone 24/7, which means for some staff, 25 December will be just another working day. The company's head of operations and customer services Charles Breslin talks to Jonathan Swift about the implications for employees.
This Christmas and New Year will be the first time direct insurerChurchill officially opens its call centres over the festive period,
following a pilot last year. That trial was part of a wholesale
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