Commercial
Swifter Touchline.
Touchline has restructured its call centre operations to offer what it calls a "streamlined customer...
IFA conference.
The Association of British Insurers has set up a conference to bring the IFA community together to d...
A kind of magic.
An ambitious company hopes to stir up traditional solution providers by using a touch of alchemy. ...
Interactive TV.
AA Insurance is one of nine household names involved in an interactive television advertising trial ...
Hartley Cooper & Warner has been renamed.
The next step. In an attempt to establish a unified global brand, Hartley Cooper & Warner has been r...
GAB's Latin gains.
GAB Robins has reorganised its coverage of Latin American losses underwritten in the London Market, ...
Lots to consider and much to gain.
Once the decision has been made to set up an in-house call centre or contract an outsider to do the ...
Keep-your-best-staff initiative from Zurich.
With competition for staff in the energy and mining sector hoting up, Zurich Financial Services has ...
Line of duty.
Norman Insurance, which last month opened a 24-hour property care line, a new serivce for household ...
Get a life.
Just over a decade ago no-one wanted to offer term assurance. Now that's changed and the choices can be bewildering. Keith Sankey investigates.
The IT girls (and boys)
To guarantee access to the cutting edge of call centre technology, often the best option is to outsource to those who have it rather than investing in-house. Ruth Frost reports.
Plan put into action.
Motability Finance has restructured its vehicle maintenance and buy-back arrangements following two ...
A bit dry but worth a browse.
Through the Internet maze with Richard Griffiths.
Staff on the move.
Staff at the Royal Exchange building, home to Guardian Insurance for 200 years, are set to be rehous...
Hard to crack.
Companies from a variety of sectors are queuing up at insurers' doors to offer their services as outsourcers. The trouble is, their enthusiasm is often not shared, or understood, by the insurance firms.
All finalists are winners.
With judging moving into its final phase, we are able this week to announce the final shortlist for ...
Counselling service for crash victims.
Insurance intermediary BDML Connect has hooked up with legal expenses insurer Eastgate Assistance to...
Perils of being a copycat.
The Association of British Insurers is trying to educate its members about the often-forgotten laws of copyright. Jonathan Leigh Hunt finds out when copyright becomes copy wrong.
Appointment at Brit Insurance.
Specialist catastrophe reinsurer and financial risk insurer Brit has made two new appointments. Robi...
Appointment at Centrepoint Recruitment.
Centrepoint Insurance Recruitment Consultants has appointed Richard Heathcote to its Reigate office....
L&G Quantum leap.
Legal & General has also gone live with the Quantum treasury management system from Global Informati...
More jobs go at Lloyd's.
Lloyd's of London has announced 11 further redundancies and the closure of four separate departments...
New City of London pub.
Seek out the bear market at a new City of London pub, for drink prices at the insurance industry-bac...
Government accused of PMI failure by Bupa chief.
Delegates in Cork last week for the Insurance Institute of Ireland's annual conference heard that the industry is far from rosy. Jonathan Swift was there to hear why.