Commercial

RSA roadshows.

Royal & Sun Alliance kicked off a series of technology workshops in Bristol last week. The company's...

Tools for the trade.

Improving on its already successful Clubline claims procedure has resulted in an increase in customer satisfaction for Norwich Union.

Harris is chairman.

Alan Harris, engineering executive at Allianz Cornhill Engineering, has been elected Chairman of the...

Virtual sales rep.

Neuron Data has launched its Advisor intelligent business rules software kit, which it claims is set...

Natural progression.

Royal & SunAlliance's ability to keep its finger on the pulse in a fast-changing marketplace made a significant impact on the judging panel.

SAM's a global hit.

Aon's introduction of Strategic Account Management has enabled it to provide excellent client service and made them a top commercial lines broker.

Ark floats on success.

Few firms retain a British Insurance Award two years running, but Ark & General's commitment to product and service development puts them in that exclusive club. Anthony Gould reports.

The personal touch.

The largest registered high-street broker, Colonnade has maintained strong growth as a result of several new customer services initiatives.

Techno-training.

In modern training, the power of multi-media offers a world of new possibilities and has the potential to revolu-tionise the way in which people learn, says Phil Duke.

Not the perfect brew.

Scottish Widows is the latest insurer to follow the demutualisation trend in the indsutry. Mark Ward looks at why this is not always the best option.

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