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Commercial

In search of excellence

Judges of this year's British Insurance Awards had to narrow down an overwhelming number of quality entries to single winners for each category. Chairman David Bland describes the task.

Proud partners

More than ever, the winners and finalists from this year's British Insurance Awards must be prepared to shout about their achievements, says Matthew Townsend.

Setting the stage

Hundreds of people worked hard to shift tons of equipment and lay miles of cable to prepare the Royal Albert Hall for the big event. Take a trip behind the scenes with Richard Adams.

Underwriter of the Year

Careful research has enabled Royal & Sun Alliance Commercial to capture a big share of the world underwriting market for the renewable energy industry, writes Marcus Alcock.

Life Insurer of the Year

Legal & General is blazing a trail in the provision of online services. Jonathan Swift logs on to the world of e-pensions and e-mortgages with Britain's "most admired insurer".

Sun, sea and insurance.

Brokers and insurers have not fared as well as they could have in taking a larger proportion of the travel insurance market. As new travel trends develop, Simon Threadgold says there are golden opportunities for them if they adopt a more specialised…

Which way now?

The road ahead looks uncertain for reinsurers who are adopting a cautious approach in light of escalating claims and losses among liability insurers. Richard Willsher explains.

The Training Award

NIG's programme of recognition and reward makes staff feel special when they achieve excellent customer service. It's part of a training strategy that leaves the classroom far behind, writes Jane Bernstein.

Broking Initiative of the Year

Argyll has come up with an insurance package that allows waste land to be unlocked for development, keeping green fields free of bricks and mortar. Catherine Tennant reports.

Young Achiever of the Year

Zurich Commercial's young star Nichola Williams revamped the field staff operation by introducing key account managers - and went on to help win 55% more new business. David Worsfold reports.

A wake-up call for insurers.

A recent CRM survey reveals insurers have finally woken up to the advantages of customer relationship management though accept they could be still more forward-thinking. Alison Empson explains the results.

General Insurer of the Year

Zurich's strategy of daring to be innovative and building partnerships with brokers has allowed the insurer to beat its own business targets. Jonathan Swift explains how.

Indie concerns.

While I sympathise with policyholders caught up in the Independent fiasco, I feel the media, politic...

Groupama training.

Groupama Commercial Insurances is to extend its training expertise and course facilities to its pref...

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