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European legal insurance model can work in UK

Helen Withers, managing director of Arc Legal Assistance, makes some bold statements in her recent letter ('European Model unworkable in UK', www.postonline.co.uk/1585923) that could lead Post readers into thinking that the standard model for legal…

View from the top: The changing focus of service delivery

Over the last year or so, while the focus has been on the credit crunch, a quiet revolution has been taking place in the way the insurance industry delivers its service. Modern service delivery is increasingly reliant on (and influenced by) the…

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