View from the top: Changing for the better
The commercial insurance sector has seen five consecutive quarters of little or no price increases after nearly five years of steady decreases. These are challenging times for any commercial insurer or broker and when the top line isn't increasing, firms must look at other ways of protecting and growing their margins.
In many industries, the reaction is to reduce the labour intensive elements and invest in technology. However, people are a fundamental part of the industry and a fine balance has to be struck
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