Claims
Data reduces storm claims
Insurers' claims bills for storm-related damage have been cut by some 30% through the use of new data...
Database inflicts injury on fraud
Insurers have welcomed the launch of a new claims database that helps to identify fraudulent person...
Stepping up the rehab game
The Association of British Insurers has called for claimants' best interests to be at the heart of a national action plan to improve rehabilitation services for injured and ill workers. John Parker says the ball is now in the government's court.
Help at the end of a phone
Confidential employee helplines are being increasingly used as a way to address the problem of stress, though their very nature means there is no way to measure their effectiveness. Veronica Cowan asks whether they could still prove beneficial.
Race relations role clarified in court
In this judgement, the Court of Appeal has considered the scope of assessors appointed in race discri...
Rehab central
Rehabilitation is at the heart of the government's modernisation agenda, Nick Brown, Minister for Wor...
Asbestos victims go back to court
Two cases that could have massive implications for UK insurers came a step closer to being resolved t...
Putting the freeze on fraud
Although insurance companies record an estimated £1bn-worth of fraud each year, this is probably just a very small proportion of the total amount that lies beneath the surface. Mira Butterworth stresses that insurers must work together to give fraudsters…
Outcomz signs agreement
British Virgin Islands-based business consultancy Outcomz has signed an agreement to acquire event ...
Howden plans UK retail market push
Lloyd's broker Howden Insurance is set to make its first push into the UK retail market, having pre...
Whiplash best practice to save millions
New best practice guidance for the treatment of whiplash injuries could ultimately save insurers mi...
ABI anti-fraud project: expect no compromise
The editorial comment (Actions speak volumes, Post Magazine, 16 January, p9) that delays in the Ass...
Scotland recommends fast-track on asbestos
Insurers could save thousands in asbestos payouts, following the Scottish Parliament's Justice 2 Co...
Delay not central to strike out
Taylor v Anderson and another (Court of Appeal - 7 November 2002).
Fraud detection system delayed
The announcement of a new Association of British Insurers-endorsed fraud detection system has been ...
Appointment at Bray Wintour Patis
City-based Bray Wintour Patis has appointed Helen Edwards as the group's new claims manager....
Glove allergy ruling not rash
Dugmore v Swansea NHS Trust and Morriston NHS Trust (Court of Appeal - 21 November 2002).
Appointment at Keoghs
Keoghs has promoted three of its employees to associate. Helen McGovern is a member of the firm's p...
Haste move could pay off
The City may have reacted with indifference, and the national media with apparent incredulity, at t...
Marsh Names case set to collapse
One of Lloyd's most high-profile claims for compensation in the US, Outhwaite v Marsh Inc & Others,...
A decade on: EL is still the bete noir of insurance
Ten years ago, Post Magazine reported that a major insurance figure had called for a hike in employers' liability rates and suggested separating the class into two - accident claims and diseases. This week, Phil Bell, the originator of those comments,…
No win, no fee referrals illegal
Defendant insurers claimed another victory in their battle against accident management intermediari...
View from the Top - Duncan Boyle, UK chief executive, Royal & Sun Alliance
It is widely accepted within the insurance industry that we need to work to improve our reputation ...
Big business in the small hours?
Now expected by customers, round-the-clock service is helping insurance companies stay ahead of the competition and boost profits. However, call centres struggle to recruit staff into what is often an underpaid and unmotivating job. Jane Bernstein…