Claims
Widespread pandemic and disease exclusions tantamount to 'market failure', conference hears
Pool Re boss flags 'market failure' concerns as exclusions mount with no 'Pandemic Re' or 'Resilience Re' solution on the table yet.
Exclusions will widen the expectation gap, FOS chief warns insurers
Financial Ombudsman Service CEO Caroline Wayman has cautioned insurers that adding exclusions to policies which have generated claims during the pandemic would widen the gap between policyholder expectations and the reality of their cover.
John Glen MP says more 'clarity' around insurance contracts needed following BI crisis
The insurance industry will play a significant role in supporting economic recovery as the United Kingdom emerges from lockdown, Economic Secretary to the Treasury John Glen MP has said, as he urged for more "clarity" around what insurance covers going…
Vital that valid BI claims are settled quickly after test case, ABI chair Jon Dye tells insurers
The dispute over business interruption cover has undoubtedly been difficult and most people will have only seen one set of headlines about the insurance industry during the pandemic, Allianz UK CEO and Association of British Insurers chair Jon Dye told…
Aviva’s Phil Bayles on an increasing risk but a decreasing priority – a perfect cyber storm?
Businesses have been stretched and tested over the last year, and in the move to increasing their digital presence and enabling employees to work from home, they are inadvertently leaving themselves exposed to cyber criminals, says Phil Bayles, chief…
UK government plans to swerve EU Vnuk law
The British government is planning to avoid the European Union’s controversial Vnuk law, which requires compulsory insurance for vehicles including golf buggies and mobility scooters even on private land.
Intelligence: Operational resilience - Regulators raise the bar for crisis response
After drawn-out consultations financial regulators will soon lay out what they expect from firms in terms of operational resilience. Harry Curtis investigates.
Allianz BI claims came from broker wordings says CEO Jon Dye as insurer reveals 2020 results
Allianz was hit by £175m of UK Covid-19 business interruption claims in 2020, net of reinsurance, the insurer has said, as LV confirmed 300 redundancies from its Legal & General integration.
Briefing: BI claims portals a savvy loss adjuster initiative – but policyholders feel they are stuck ironing out kinks
Loss adjusters have created portals to deal with a deluge of business interruption claims, but some under pressure policyholders are struggling to get to grips with their requirements – can the industry do more to help?
Blog: Wildfires and the rising risk of ‘cascading’ natural disasters
Hélène Galy, managing director of Willis Towers Watson’s Willis Research Network, considers the growing threat of cascading risks.
Blog: Underinsurance in a hardening market
Alistair Steward, Questgates director, mulls the problem of underinsurance for businesses facing a hardening market.
Fully Comp: One month on, how much clarity has the Supreme Court BI ruling actually brought?
For the twelfth episode of Post’s video series we gathered a group of experts together to consider the ruling in the Financial Conduct Authority business interruption test case.
Interview: Rob Brown, Charles Taylor group CEO
After more than four decades spent in underwriting and broking, Rob Brown chose to try his hand at insurance services as group CEO at Charles Taylor last year. He talks to Jonathan Swift about why, given the bountiful opportunities the PE-backed firm has…
Hiscox Action Group warns insurers may seek to ‘read down’ BI ruling
Insurers have responded to draft declarations regarding the Supreme Court’s January business interruption ruling, with the Hiscox Action Group flagging concerns that they may seek to “read down” the judgment.
Carrot’s Norrie Erwin on the opportunity for telematics in claims
Telematics-based insurance has been a great British success story for young drivers, but it has failed to enthuse the mass market, says Norrie Erwin managing director of Carrot.
Intelligence: Performance reviews
A few years ago Net Promoter Scores were a buzzword in insurance feedback. However, after a year where the sector has suffered repeatedly from bad headlines over business interruption and Covid-19 payouts, Post asks if firms still want to hear about how…
Ratings agencies see ‘meaningful debate’ between insurers and reinsurers over Covid-19 recoveries
Experts have reiterated that insurer ratings are unlikely to be hit by the outcome of the Supreme Court’s Covid-19 business interruption claims ruling but noted that there will “meaningful debate” over how much insurers can claim from their reinsurers.
Blog: Defining property flood risk protection can help build flood resilience
Reparation and protection, not just post-event payouts, are key to how the insurance industry must look at flood risk, says Richard Toomey, senior manager for commercial insurance, Lexis Nexis Risk Solutions.
Whiplash pre-action protocol progressing through CPRC
Some progress is being made on getting whiplash portal rules in front of the Lord Chancellor for approval, Civil Procedure Rule Committee meeting minutes suggest.
Insurance affordability and availability issues do not equate to market failure: ABI's James Dalton
The Covid-19 pandemic has not led to market failures in the UK insurance sector, James Dalton, director of general insurance policy at the Association of British Insurers, has said.
Interview: Christian Formby, Assurant
Assurant’s Europe boss Christian Formby tells Post how he came into the role, explains the growth opportunities for its B2B2C connected home, lifestyle and car offering and discusses how it faces competition from all angles, despite having no similar…
PI firms and insurers clash on direct pre-medical offers
Solicitors have called for more regulation around insurers contacting claimants that have legal representation with pre-medical offers, as law firms allege that claimants may be missing out on higher compensation awards.
Disputes over furlough deductions from BI claims continue as adjusters and assessors call for clear guidance
Loss adjusters and assessors have called on the government and regulators to publish clear guidance on how government support received by businesses is to be treated in respect of lockdown-related interruption claims.
Intelligence: State insurance - The last resort
The global pandemic of 2020 saw insurers stepping back from coverage in some areas of the market and led to calls of a Pandemic Re backed by the government. Post asks if the government can and should step into the void as the insurer of last resort