Exclusions will widen the expectation gap, FOS chief warns insurers
Financial Ombudsman Service CEO Caroline Wayman has cautioned insurers that adding exclusions to policies which have generated claims during the pandemic would widen the gap between policyholder expectations and the reality of their cover.
Speaking during a panel discussion at the virtual Association of British Insurer’s annual conference, Wayman in particular highlighted the danger of exclusions eroding what consumer may see as a
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