Claims
QBE “delighted” at lack of FOS complaints
John Neal, chief underwriting officer, QBE European Operations has revealed the firm’s delight at being at the bottom end of the Financial Ombudsman Service's complaints table.
Charles Taylor and Hamid Mukhtar & Co form Pakistan partnership
Loss adjuster Charles Taylor has entered an exclusive representation agreement with Hamid Mukhtar & Co, a Pakistani firm of loss adjusters, consulting engineers and insurance surveyors.
Third-party fraud outside review scope
Law commissioner David Hertzell conceded the current ability for fraudulent third parties to only lose the dishonest part of their claim — rather than having to forfeit the whole — is "quite generous", but stressed this issue lies outside the scope of…
Postscript - 20 years ago: Fraudulent claims need handling
Looking through Post's back catalogue paints a unique picture of more than 150 years of insurance news, as this highlight from 20 years ago reveals.
Mediation myth debunked by settlement successes
New figures prove that personal injury cases — often cited as the exception to the rule — can be successfully mediated. Statistics from specialist not-for-profit organisation Trust Mediation reveal that, out of 33 PI cases handled between January and…
New members strengthen advisory council
The prospect of problematic personal injury cases being resolved by mediation has been bolstered by the backing of two industry heavyweights. Representatives from insurer Aviva and personal injury solicitors Thompsons are among the latest to join Trust…
Delta's new expansion plans take it south
Delta Claims Services is set to extend its presence to the south of England, while hinting at a move into the property market.
Government set to give go-ahead to draft law reform bill
The government appears to have given the 'green light' to the draft bill on consumer insurance law reform, according to law commissioner David Hertzell. This could take effect as early as next year, he said, which is "two years ahead of when we would…
Lord Young to recommend extension of MoJ RTA portal
Extension of the Ministry of Justice electronic portal, which handles low-value road traffic accident claims, to include employers’ liability and public liability, is expected to be a feature of Lord Young of Graffham’s upcoming review on compensation…
Cunningham localises focus
Cunningham Lindsey has claimed it is "bucking the trend" by restructuring its property services division geographically to give a greater focus to smaller conurbations.
Industry called on to agree fraud benchmark
Assessing fraud exposure against competitors is the benchmarking 'holy grail' for insurers but, as yet, no common means for comparison has been found.
Rehab firms team up to prevent therapy drift
Rehab providers IPRS and Moving Minds have joined Forces to simultaneously address the physical and psychological needs of individuals in a move they believe will produce “very significant savings” in treatment costs for insurers and other funders.
Chartis to fill short-term lending gap for trade credit clients
Chartis is to begin lending up to £10m to its trade credit insurance claimants to compensate for a lack of short-term loans from traditional banking channels.
Staff productivity benchmarking needs close examination
External benchmarking of staff productivity can help claims managers persuade chief executives to recruit more staff — as well as resist calls for staff cuts.
Claims management: Room for improvement
Getting the claims process right is imperative for brokers and insurers. Sam Barrett looks at what tops the wish list when it comes to partnering with claims management specialists.
Law report: 'Systemic dishonesty' allows reinsurer to avoid ATE policy
This law report has been contributed by national law firm Berrymans Lace Mawer.
Law report: Claimant's competence leads to dismissal of cognitive damage claim
This law report has been contributed by national law firm Berrymans Lace Mawer.
Law report: Trust appeal is dismissed over anti-social behaviour liability
This law report has been contributed by national law firm Berrymans Lace Mawer.
Legal update - insurance law reform: Out of pocket
Emma Rice looks at the proposed changes to insurance law, which currently does not recognise an obligation to pay damages over failure to pay claims, and what it could mean for insurers.
Large corporate risks - unbundling: Eggs out of the basket?
Suggesting corporate clients unbundle their broker services certainly sparks debate. Veronica Cowan explores the options and diverse market views.
Claims management: Moment of truth
With the true value of insurance — and the insurer — judged by the customer at the claims moment of truth, Kevin Wood calls for a balanced, transparent approach with partner companies that reflects the total cost of the claim.
Allianz appoints motor operations manager
Allianz has appointed Alan Collins to operations manager for motor claims.
European legislators cautious over legal liability expansion
Recent legislative developments across Europe reveal a level of conservatism among legislators who are cautious over the pace at which legal liability should expand in Continental Europe.
European legislators cautious over legal liability expansion
Recent legislative developments across Europe reveal a level of conservatism among legislators who are cautious over the pace at which legal liability should expand in Continental Europe.