Claims
SSP launches behavioural anti-fraud weapons
Software specialist SSP has unveiled a new anti-fraud solution that will tackle crooks through behavioural analytics.
Shell oil plant explosion leaves two injured
Two people have been injured in a fire after an explosion at a Shell oil plant in the Netherlands on Wednesday.
Claims Awards 2014 - winners announced
Ageas scooped two individual awards at the 2014 Post Claims Awards held in London last night (5 June).
Division of claims complaints costs unfair First 4 Lawyers says
Ministry of Justice proposals on how the Legal Ombudsman's costs for handling complaints against claims management companies are recovered disproportionately penalises those working in personal injury, First 4 Lawyers says.
Bogus whiplash claims driving up motor premiums in East London
East London motorists are paying more than three times more for car insurance than their West London counterparts due to high numbers of bogus whiplash claims, according to research from accident camera company Smart Witness.
Riot Damages: A north and south divergence
2014 appears to be the year for appeal cases dealing with riot damage.
AIG's Kvarns joins Ace as Nordic claims manager
Ace Group has hired Elisabeth Kvarns to be its country claims manager for the Nordic region.
Perils revises Windstorm Xaver loss estimate up by €32m
Independent Zurich-based loss data provider, Perils has disclosed its third loss estimate for windstorm Xaver.
Aggressive driving making Singapore road users feel unsafe, says Axa
As Axa Singapore launches a driver behaviour app, the insurer says three out of five drivers in Singapore feel unsafe.
Legal Update: Occupiers Liability: Trespass incident results in rejected claim
Judge rejects argument moat was a ‘hidden trap’ as Dover District Council defends claim. Lauren Gosnell reports on a case that offers further comfort to occupiers
Roundtable: Fraud: Talking tough
The insurance industry has made a big noise about increased anti‑fraud efforts in recent years, but how significant has the impact been – and where could firms do more?
Warning over ride-sharing in Australia
The Insurance Council of Australia is urging Australians to be aware of the potential impact car ride-sharing services might have on their motor vehicle insurance.
C-Suite - Insurer: Take the long-term view
Insurers must stop unsustainable commodity pricing in commercial property claims
National Accident Helpline enters London Stock Exchange
Shares in claims management firm National Accident Helpline have begun trading on the London Stock Exchange’s AIM market.
TV fraud on the rise in lead-up to sporting summer warns VFM
Insurers must be on the alert over the next couple of months, as fraudulent claims for televisions have risen significantly in the run up to this year’s sporting summer, counter-fraud Specialist, VFM Services, has warned.
Balkans flooding to cost billions of euros
The European Bank for Reconstruction and Development estimates the cost of damage as the result of horrific flooding will be well over €2bn.
Cost of fraudulent claims rose by 18% in 2013, says ABI
The value of fraudulent insurance claims uncovered by insurers rose to a record £1.3bn in 2013, up 18% on the previous year, according to the Association of British Insurers.
RTA Claims Portal to charge claimant reps £2 per notification
Claimant representatives will be expected to pay a fee to use the RTA Claims Portal from the end of next year.
Cunningham Lindsey recruits Davies duo for major loss team
Cunningham Lindsey has recruited an adjuster and a surveyor in the UK, swooping to take the duo from Davies.
MH370 not in Indian Ocean search zone, says Australian authorities
An extensive under water search by Australia for the missing Malaysian airplane MH370 has not found any wreckage.
Insurers should adopt online retailing mentality, says KPMG
UK insurance customer experience is improving but insurers need to focus on personal interaction with customers, digital channels and adopting a retailing mentality, a new report by KPMG has claimed.
Axa Art working on Glasgow School of Art fire
Specialist insurer Axa Art is working with fire authorities to remove the Glasgow School of Art’s collection, as well as taking damaged items for assessment.
Arag notches 9% increase in GWP for 2013
Legal expenses insurer Arag has seen its UK operation boosted by expanded gross written premiums for 2013, while profits have also improved.
One fifth of claimants unhappy with insurers' communication skills
One fifth of insurance claimants consider their insurer has poor communication skills, according to research from EDM Group.