Claims
Managing the ‘forever risk’ of PFAS
How PFAS, often called “forever chemicals”, is creating one of the most complex and far-reaching environmental risks for insurers today is the topic of the latest Insurance Post Podcast.
Flood support gaps that insurers can’t afford to ignore
Flood victims face prolonged financial strain and unmet mental health needs, a survey has shown, placing fresh scrutiny on how insurers handle claims, vulnerability and post-loss support.
Diary of an Insurer: Belfor UK’s Bob Smith
Only two months into his role as leak detection operations manager at Belfor UK, Bob Smith is already putting his 18 years of leak detection and operations management experience to work.
Government’s deregulation would worsen home insurance outlook
Louise Clark, general insurance policy manager at the Association of British Insurers, has urged the government to reconsider proposals to further relax building regulations following the close of a recent consultation.
Zurich’s Nicholson says tech must enable empathy in claims
Insurers need to strike the right balance between digital efficiency and human empathy in claims handling, according to James Nicholson, chief claims officer of Zurich UK.
Mindset shift needed to handle complex home insurance claims
With eco-builds, smart homes, and modern construction, claims are more complex than ever, requiring insurers, contractors and clients to rethink risk and prevention, according to experts at Insurance Post’s Claims Club.
Q&A: Greg Cole, And-E
Greg Cole, UK claims director at Aioi Nissay Dowa Insurance Europe, lifts the lid on the claims expansion that will see the business increase its UK claims headcount by 30% by the end of 2026.
Throwback Thursday: Cila conference cancelled; OJ denied
Insurance Post’s Throwback Thursday steps back in time to March 1996 to remind you what was going on this week in insurance history when the Chartered Institute of Loss Adjusters pulled the plug on an event and an insurer said no to OJ Simpson.
Dark kitchens, 50mm hailstones and urban wildfire join risk list
New risks posed by societal, environmental and climate change, including dark kitchens, urban wild fires and 50mm hail stones, were highlighted during a joint meeting of the Post Claims and Underwriting Clubs last week in London.
What next for employers’ liability insurance?
What’s driving the changing claims picture in employers’ liability and employment practices liability is the focus of the latest Insurance Post Podcast.
Webinar: Watch Blink, Collinson and Visa discuss the reality of instant claims
The insurance sector is still weighed down by inefficiencies and fragmented processes when it comes to claims servicing and settlement.
Webinar: How to boost underwriting efficiency & profitability with loss control data
In a competitive insurance market, delivering speed, accuracy and value is critical. With many insurers plagued with incomplete policyholder risk evaluation the stakes are high. This webinar highlights how insurers can leverage loss control data to boost…
Diary of an Insurer: Charles Taylor’s Nikki Richmond-Jones
Nikki Richmond-Jones, claims and assistance director at Charles Taylor Assistance, juggles global teams, complex medical repatriations and dreams of bamboo rafting with her children.
Risk concerns deepen as Iran War intensifies
Following the renewed outbreak of conflict in the Middle East, reaction across the insurance industry has highlighted disruption across marine, aviation and specialty markets.
MGAs will ‘welcome’ heightened watchdog interest
Mike Keating, CEO of the Managing General Agents’ Association, has said heightened regulatory interest in the sector is not surprising considering its growth momentum.
How to effectively estimate commercial rebuild costs
This eBook explores the importance of accurate rebuild cost estimation, analyses the factors driving underinsurance across the UK, and provides recommendations for insurers to best equip themselves with the tools and insights to close the gap.
Building homes back better after floods
With the Environment Agency warning one in four homes is now at risk of flooding, the latest Insurance Post Podcast explores what the insurance industry is doing to make properties more resilient from storms.
FOS calls for more vigilance among young drivers
The Financial Ombudsman Service has called on young drivers to take more care when taking out policies following a surge in complaints.
Nine in 10 bosses expect AI to take over claims admin
Nine in 10 senior insurance professionals expect end-to-end claims administration to be managed by artificial intelligence within 24 months, according to data from embedded insurance provider EIP.
Blog: Rising complexity tests UK insurance claims model
Mounting pressures from skills gaps, inflation and AI are forcing insurers to rethink claims strategies across UK, says Gallagher Bassett’s Charlotte Harrison-May
UK claims service hits record high as effort drives NPS
UK claims service reached a record high at the end of 2025, the latest data from Gracechurch reveals, with improving consistency and visible insurer effort emerging as the strongest drivers of broker satisfaction.