Insurance reflects on two years of the OIC portal

whiplash

Today marks two years since the Official Injury Claims portal was launched. Industry experts react to the progress the portal has seen, teething troubles it has overcome, and what is still in need of work.

As Andy Cullwick, head of marketing at First 4 Lawyers, said: “Like it or loathe it, the OIC is here to stay.”

The OIC portal has been with us for two years, but has it worked? Insurance Post asked

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Using AI to monitor claim health

Wayne Calderbank, group data and performance director at Claims Consortium Group, says artificial intelligence is enabling the monitoring of sentiment within the claims journey and ensuring potential problems can be identified and addressed.

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