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Blog: The market has strengthened in the face of pandemic claims challenges

working from home

Claims teams must be proactive coming out of the pandemic to ensure lessons learned are not lost, posits Markel UK claims and legal services director Richard Napoli.

Covid-19 has had an unprecedented impact on the commercial market and, in particular, the claims sector.  The sheer volume of claims that had to be handled coupled with the overnight switch to remote

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Tesco Law and the insurer legal services revolution that never was

Content Director's View: More than a decade ago many insurers could not wait to seize the opportunities afforded by a change in the law that allowed them to set up their own legal services arms. Jonathan Swift reflects on what happened next - and the prospect of a one-stop-shop claims provider in the future.

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