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Q&A: Andy Anderson and Glen Donaldson, Questgates

anderson and donaldson
Andy Anderson and Glen Donaldson, Questgates

Recently appointed unit manager for Questgates’ public transport claims division Andy Anderson and divisional director of specialist services Glen Donaldson spoke to Post about plans, challenges in the industry and the Scottish train derailment near Stonehaven.

What are your ambitions for the public transport division?

Andy Anderson: From my perspective, just to build it and offer a service.

Large train companies have big self-insured retentions varying

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