Claims Club: Brokers tell insurers there is disconnect between internal ambitions and the claims reality

Jon Cawley Towergate

Insurers need to improve internal communication and break down silos to provide brokers and their customers a better service.

That was the view of Marsh & McLennan UK claims consultant leader John Walsh speaking at the Post Claims Club meeting in Manchester last week.

“Having worked for insurers I know that they care for

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