Financial Ombudsman reveals 5% increase in complaints about insurers
Insurers had 5% more complaints made about them in the second half of 2016 than in the first half of the year, up to almost 18,000.
The Financial Ombudsman Service revealed that Direct Line was the most complained about brand, with 1,233. The second most complained about insurer was Aviva with 728, a 14% increase on the year
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