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Claims Club news: Extra capacity demands place pressure on loss adjusters

richard-turner

The big freeze over the winter of 2010/2011 is the latest event to raise the issue of how loss adjusters and other service providers find extra capacity to meet insurer and policyholder demands.

That was the view of Richard Turner, client services director, Crawford & Company, who noted that while lessons have been learnt from the 2007 flooding in Cumbria, he predicted that there were bound

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Diary of an Insurer: Zurich Engineering’s Naomi Godwin

Mother of two children and Labradors Naomi Godwin, engineering relationship executive at Zurich Engineering, has a six-hour round trip to Maidstone to visit a panel broker, checks surveyor capacity and considers the operational impact for clients.

Diary of an Insurer: Belfor’s Dominic Toomey

Dominic Toomey, technical manager within the major and complex loss team at Belfor UK, balances complex site inspections, hands-on technical demonstrations and internal system workshops with the ongoing development of people and processes.

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