British Insurance Awards 2010: Co-operative champions

BIA 2010 major loss

The Cockermouth floods of 2009 affected an entire community. With lessons learned from the 2005 Carlisle event, this time two firms coordinated the recovery effort with greatly improved results, writes Stephanie Denton.

The Major Loss award
Winner: Axa

Finalists 2010:
Axa Insurance/GAB Robins
• Cockermouth flood response

Fitzgerald Consulting
• San Salvatore Comuto Hospital, L'aquila earthquake

Garwyn Group
• The Glebe

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Stephen Wallace, McLarens

Steven Wallace is managing director of EMEA for global claims services provider McLarens and is the current president of the Chartered Institute of Loss Adjusters.

Neil Gibson, Sedgwick

Neil Gibson leads Sedgwick’s UK executive team as CEO and has overall responsibility for the 2,500 colleagues who work for the claims management company.

Lisa Bartlett, Crawford

Lisa Bartlett, chief operating officer for international at Crawford, is the first and only woman leader of a UK-based loss adjusting company.

Diary of an Insurer: Sedgwick’s Kristina Bahari

Kristina Bahari, customer care specialist at Sedgwick, kicks off 2024 by helping those whose homes have been damaged by Storm Gerrit and juggles the school run with helping a customer with medical difficulties find suitable temporary accommodation.

Toilet fraudster’s claim hits the fan

A claimant, who attempted to claim for £200,000 after slipping in a restaurant toilet, is now facing the prospect of having to repay at least £40,000 in legal fees after being found to be fundamentally dishonest.

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