Regulation
Aviva changing approach for customers with mental health conditions after ‘asking too many questions’
Aviva has acknowledged it has asked “too many questions” to people who reveal mental health conditions, and that it needs to do more to support these customers.
Farewell Gibraltar, hello PRA - is the tide about to turn for new UK-regulated insurers?
Content Director's View: With non-standard motor insurer Lumun looking for Prudential Regulation Authority authorisation, Jonathan Swift asks whether we might be entering a new dawn for home grown insurance companies.
Martin Lewis tells FCA to investigate insurers
Campaigning journalist Martin Lewis called on the Financial Conduct Authority to urgently investigate whether travel insurers are making fair decisions about customers with mental health problems – and to punish those that are not.
Diary of an Insurer: Zurich's Caroline Dunn
Caroline Dunn, chief underwriting officer of Zurich UK, learns from customer complaints, is humbled by LGBTQ+ colleagues sharing their experiences and unites with brokers to push for regulatory consistency.
Over half of FCA staff looking to leave amid dissatisfaction over pay, says Unite
The trade union Unite has written to Financial Conduct Authority CEO Nikhil Rathi to warn the regulator that widespread anger over pay has led to more than half of staff looking to leave their jobs.
Insurance Post Podcast: What the cost-of-living crisis means for insurers
The cost-of-living crisis is resulting in a growing number of policyholders pressing, complaining and shouting loudest in the hope their claim will move faster than everybody else’s, according to Claims Consortium Group.
Editor's Picks: CII clashes, a bonfire of Brexit red tape & cyber criminality
As we approach the end of a non-stop January, the headlines that caught your attention on Insurance Post this month give a distinct flavour of what the rest of 2023 may hold in store for the industry.
Insurer's diversity data collection called into question
Data analysis: Following the Financial Conduct Authority’s report on diversity and inclusion strategies in financial services firms in December, Insurance Post surveys attitudes towards D&I strategy among major insurers.
FCA warns firms against complacency six months out from Consumer Duty deadline
The Financial Conduct Authority has said that some firms’ Consumer Duty plans suggest they are “over-confident that their existing policies and processes will be adequate” following a review of the largest in-scope businesses.
Will ditching Solvency II deliver a Brexit dividend or disaster for insurers?
Analysis: Rachel Gordon explores whether ditching Solvency II will free up billions of capital for insurers or ramp up risk and weaken consumer protection.
PRA stress tests raise concerns about reliance on reinsurers
The Prudential Regulation Authority intends to assess reinsurance risks that could threaten the financial stability of some general insurers later this year.
Legal wrangling prompted further breakdown of CII and PFS relations
Don MacIntyre, interim CEO of Personal Finance Society, has revealed a breakdown in mediation talks between the professional body for financial advisers and the Chartered Insurance Institute led to the latter seizing control of the PFS board.
How inflation wiped out the benefits of the dual pricing ban
Data analysis: Dual pricing reforms successfully tackled price walking in motor and home policy renewals last year but Harry Whitworth reveals how double digit inflation threatens to nullify this benefit for customers in the next 12 months.
Why ditching Solvency II could be bad for insurers
Editor's opinion: With Prime Minister Rishi Sunak looking to revise the Solvency II rules, are insurers about to find out they have to be careful what they wish for?
NZIA issues target-setting protocols for net-zero transition
The Net-Zero Insurance Alliance has unveiled its first target-setting protocols in the transition to a net-zero emissions global economy. But not everyone is satisfied, with some saying the announcement is "devoid of any ambition".
How will the new IFRS 17 reporting rules impact insurers?
Laura Miller examines the new financial reporting rules insurers must contend with in 2023, and how the IFRS 17 requirements could result in providers posting reduced profit margins.
Regulator rings alarm bells about ditching Solvency II
The Prudential Regulation Authority has warned MPs that ditching Solvency II requirements will increase the risk of an insurer going bust and the taxpayer being forced to pick-up the bill.
Trade Voice: CII’s Matthew Connell explains why the consensus on autonomous vehicles is worth the wait
Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, sets out the challenges ahead of insurers and other stakeholders that the emergence of autonomous vehicles will bring.
Aviva reshuffles claims legal panel; Minster Law partners with AA; Flood Re adds a NED
Friday Round Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
FCA consults on Covid guidance regarding customers in financial difficulty
The Financial Conduct Authority has launched a consultation to update guidance, introduced during the Covid-19 pandemic, to support insurance customers in financial difficulty.
PRA warns insurers to brace for further inflation woes
The Prudential Regulation Authority has told insurers to factor inflation into their business planning, kick the tires of their approach to risk management and prove they can withstand cyber-attacks in 2023.
Tribunal rules against 'lamentable' freeholder in £1.6m insurance broker commission battle
In a tribunal ruling last month, it was judged that secret insurance commissions amounting to a total of £1,638,710, including Insurance Premium Tax, were not reasonably incurred.
CII finger pointing calls governance into question
Editor's View: Some insurers will have been pleased to see financial planners put in their place by the actions of the Chartered Insurance Institute Group’s board just before Christmas.
FOS car valuation complaints have spiked since 2018
Complaints to the Financial Ombudsman Service regarding the valuation of cars during the claims process rose by 45% from 2018 to 2020, according to a Freedom of Information request made by Insurance Post.