Broker
Solicitors' PI - block policies: Safety in numbers
Smaller legal firms can find it difficult getting professional indemnity cover in the midst of an economic downturn, but could there be a lifeline? Christopher Rooke takes a look at block policies and the advantages they can offer.
In series - claims management: Keep the customer satisfied
Richard Shanks urges insurers to look at what constitutes excellent service and gives a customer choice, rather than being driven by internal processes and service level agreements that risk only meeting organisational needs.
In series - claims management: Reflecting on feedback
Meeting policyholder expectations can put you one step ahead of your competitors, but to know what your customers want, you'll have to ask them. Sam Barrett finds out to what extent insurance companies integrate customer feedback on claims service.
View from the top: The buck stops here
The past 18 months have been horrendous for the motor market. Insurers have been ravaged by credit hire, claims farming and fraud, burning more than £1bn of capital as a result.
Xbridge doubles profit in 2009
Xbridge has recorded an increased profit of £3m for its insurance division for the year ending 31 December 2009.
Broker event to be repeated
Leeds-based Henderson Insurance Brokers has attracted 35 insurers to its inaugural conference and plans to make it an annual event.
Biba backs FSA over ERN database plans
The British Insurance Brokers' Association has backed Financial Services Authority proposals for an employers' liability insurance database, operated by the Employers Liability Tracing Office.
Skills boss advocates apprenticeship model
Insurance companies may be missing out on easy wins in terms of enhanced productivity and retention rates by failing to adequately consider the apprenticeship model. That is the view of Chris Humphries, chief executive of the UK Commission for Employment…
BIS 2010: Willis CEO warns that risks will need to be "recalibrated"
The insurance industry needs to ensure that it produces new products and services that are relevant to the new environment of corporate shocks and catastrophes.
BIS 2010: M&A activity predicted to increase as Solvency II takes hold
Pressures arising from compliance with Solvency II may instigate a wave of M&A activity, a panel of leading industry figures has predicted.
Flood progress relies on government spending
The success of last week's flood management summit will depend on whether the government's axe falls on flood defence in its October spending review.
Start-up taps into insurer PI claim fears
A new legal process outsourcing firm is in trials with "a number" of insurers and brokers to capture third-party personal injury claims.
Heath Lambert opts for Santander in refinancing
Heath Lambert has agreed a refinancing deal with Santander, securing a new bank facility worth £24m.
BIS 2010: Aviva CRO highlights Hodges role in promoting risk management
Aviva UK chief executive officer Mark Hodges made improving the firm’s risk management a top priority after taking up the role, according to the insurer’s group chief risk officer Robin Spencer.
BIS 2010: Towergate's Blanc underlines issues faced by IPO market
Towergate deputy group chief executive Amanda Blanc has highlighted the difficulties companies are facing launching IPOs in the current financial market.
BIS 2010: Baugh claims UK insurance industry lacks cohesive voice
The UK insurance industry may fail to get its voice heard at home and on an international stage because it is too “fractured”.
Paymentshield & Towergate Home & Protect sign 3 year deal with PMS
Paymentshield and Towergate Home & Protect have been appointed to PMS’ preferred panel of general insurance providers.
Emerging markets crucial to JLT growth
Insurance broker Jardine Lloyd Thompson’s presence in emerging markets will be key to its long term growth, independent financial advisory firm Collins Stewart has revealed.
Moorhouse recruits 10 to launch Moorlife
Welsh broker Moorhouse has launched Moorlife to provide its general insurance clients with easy access to life insurance products.
NMJ acquisition moves to Open GI
NMJ Insurance Brokers, has selected Open GI as the IT partner of choice for their most recent acquisition.
Airline insurance rates rise 7%
Confidence is returning to the airline industry with airlines predicting a 13% increase in passenger numbers in 2011, according to Aon.
Heath Lambert refinances with Santander
Heath Lambert has struck a new refinancing deal with Santander Bank, securing a £24m bank facility.
Pioneer and Exeter Friendly to launch single brand
Income protection and private medial insurance firms Pioneer and Exeter Friendly are set to combine under a single brand name.
St Mary launches new PI offering
St Mary Underwriting has launched a new facility for solicitors’ professional indemnity insurance aimed at small- to medium-sized solicitor firms.