Nichols reflects on Zurich’s personal lines pivot
Zurich’s head of retail David Nichols recalls why Zurich felt the need to exit the brokered personal lines business, how it has fared by focussing on partnerships and HNW, and why no pets are allowed.
Back in July 2023, Zurich announced plans to refocus its personal lines home and motor business to concentrate on high-net-worth through Zurich Private Clients, alongside its MGA and partnership
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