Trade Voice: Biba’s Trudgill on scanning the horizon

Graeme Trudgill

Graeme Trudgill, CEO of the British Insurance Brokers’ Association, says brokers need to anticipate the products clients of the future will need.

The challenge for commuters as we race to the station before or after work is to not miss the train and this is a metaphor for the increasing need to ensure we are on board the train of change facing

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Is insurer service really that bad?

News Editor View: After comments from Jensten’s Alistair Hardie earlier this week saying no insurer gets service right and that we should “rip up the service rule book and start again”, Scott McGee asks: Is it really that bad?

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