
Roundtable: Customer retention: How to use data to keep hold of customers

Insurers love data. Offer it, and they will hoover information up – all the better to price and understand the risks they face. But can it be even more useful than that?
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claims management companies
We’ve published a consultation on proposals to restrict excessive charging by claims management companies, which could save consumers an estimated £9.6m.
— Financial Conduct Authority (@TheFCA) January 21, 2021
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