Expertise in Action Video: Ian McManus & Steve White on training, succession planning and channel differentiation

Given the competitive insurance landscape it is important brokers do not only invest in their employees to maintain a skilled upwardly mobile workforce, but also articulate their value to customers.

In this video Post content director Jonathan Swift speaks to Ian McManus, the head of personal lines broker at Zurich Insurance, and Steve White, the CEO of the British Insurance Broker's Association about much emphasis brokers place on staff development and succession planning; and what other key factors will help maintain a healthy independent broker sector.

The trio also discuss the role of BIBA and commercial pressures brokers face that might see training side-lined.

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