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Brokers urge against unnecessary bureaucracy in mis-selling regulation

A call centre worker

Broking representatives have called on the regulator to make sure that its pledge to stamp out any sales-driven mis-selling of products to consumers does not turn into a “box-ticking” exercise.

A new Financial Services Authority consultation, which follows a review of 22 companies including insurance firms, has questioned how sales staff are remunerated, highlighting that some incentive

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