Direct Line vows to improve amid soaring industry complaints
Direct Line Group has promised to build on the momentum it created in cutting customer complaints by 16% in the second half of 2011, despite FSA figures showing a 49% rise in the number of general insurance grievances.
Out of the 2 256 172 complaints about financial services received by the regulator last year, a total of 1 280 940 were concerning general insurance firms, making the industry the most complained
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